PRIVACY POLICY – Motion Health Osteopathy
Last updated: 22/12/2025
Motion Health Osteopathy (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal information is handled safely, responsibly, and in line with UK GDPR and the Data Protection Act 2018.
This policy explains what information we collect, how we use it, and the rights you have regarding your data.
1. Information We Collect
We may collect and process the following information:
Personal Information
- Name
- Date of birth
- Address
- Contact details (email, phone number)
Medical & Health Information
As a healthcare provider, we collect information relevant to your treatment including:
- Medical history
- Symptoms and conditions
- Treatment notes
- Exercise or rehabilitation plans
Booking & Payment Information
- Appointment details
- Payment records (we do not store full card details)
Website Usage Information
- Cookies
- IP addresses
- Browsing activity (where applicable)
2. How We Use Your Information
We use your information to:
- Provide osteopathic assessment and treatment
- Communicate regarding appointments, changes, or follow-ups
- Maintain accurate clinical records
- Process payments
- Improve our services and website
- Meet legal and regulatory requirements
We will never sell your information to third parties.
3. Lawful Basis for Processing
We process your data under the following lawful bases:
- Consent – when you agree to receive treatment or marketing communications
- Legitimate interest – to manage appointments and provide safe, effective care
- Legal obligation – maintaining clinical records for regulatory compliance
4. How Your Information Is Stored
Your information is stored securely using:
- Encrypted digital systems
- Password-protected devices
- Secure backup storage
Clinical records are kept for a minimum of 8 years (or until age 25 for children), in line with professional healthcare guidelines.
5. Sharing Your Information
We only share your information when:
- Required by law
- Necessary for insurance or regulatory purposes
- You request or consent to sharing with another healthcare professional
We do not share your information for marketing or commercial purposes.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of data (where applicable)
- Withdraw consent
- Object to certain types of processing
- Request transfer of your data to another provider
To exercise any of these rights, contact:
motionhealthosteopathy@gmail.com
7. Cookies
If your website uses cookies, include a simple statement such as:
“We use cookies to improve website performance and user experience. You can manage cookie settings through your browser.”
8. Contact
For questions about this policy or your data:
Motion Health Osteopathy
Email: motionhealthosteopathy@gmail.com
Phone: 07772270619